Hanover Insurance Group Among Oldest Auto Insurers

Hanover Insurance Started as a Fire Insurance Company

Hanover Insurance and Customer Complaint RatingsThe Hanover Insurance Group offers customers auto, home and business insurance. Founded in 1852 in New York as a fire insurance company, it is respected as one of the oldest insurance companies in America and currently headquartered in Worcester, Massachusetts. It also has offices in Atlanta, GA and Howel, MI. The Hanover Group is ranked among the top 25 largest auto insurers in the United States, representing a 0.59 market share in the industry with almost 980,000 direct premiums written in 2012. It sells insurance through a system of about 5,000 independent agents located across the nation. Basing its evaluation on such factors as driving history, claims history and insurance history, Hanover does not accept every driver who applies for automobile insurance. Customer complaint ratings against the company are worse than average within the automobile insurance industry.

The Hanover’s Connections Auto Insurance

The Hanover’s Connections Auto Insurance is a policy customized to suit the customer’s specific needs. In addition to offering a variety of liability limits for a basic policy which satisfies most states’ mandate for carrying automobile insurance, Hanover also offers Comprehensive and Collision options to cover damages incurred by accident collision, natural disaster, fire, theft and vandalism, Roadside Assistance service to help disabled vehicles, Transportation Expense to cover rental car reimbursement, Medical Payments Coverage and Personal Injury Protection, in addition to a category Hanover calls Value Added Endorsements.

Hanover’s 9 Endorsement Packages

A total of nine different Endorsement packages are offered at an additional premium in order to give customers more extensive coverage and protection while they are operating their motor vehicle. These include such multiple benefit packages as the Ultimate Service offering Towing and Labor & Rental; the DriveSmart Advantage featuring Accident Forgiveness to prevent rates from rising after the first accident claim, a New Car Replacement Guard to cover total replacement costs of a new vehicle totaled in an accident and Deductible Dividends which credits up to $500 off deductible limits; and Travel Right, a package including Trip Interruption Coverage when traveling more than 100 miles from home, Rental Car Coverage and Pet Injury Protection.

Hanover’s Smart Savings Discount Programs

Several ways that The Hanover Insurance Group helps customers keep auto insurance costs lower include a series of “Smart Savings” discount programs, not all of which are available in every state. These include the Paid in Full Discount on new auto policies, a Discount for Anti-Theft Devices installed on a vehicle, the Multi-Car Discount for insuring more than one vehicle in the same household, a Good Student Discount rewarding good grades, and a Student Away at School Discount.